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Purchasing Conditions


All references to “The Company” and “Meltemi” refer to Meltemi Limited.

1.Meltemi conditions apply.

Unless otherwise specifically agreed in writing by Meltemi, all quotations and contracts for the supply of goods by Meltemi are made upon these Conditions of Sale (“Meltemi’s Conditions”) which shall at all times override any terms and conditions which the purchaser (“the Purchaser” “ the Customer”) seeks to impose.  Orders are accepted subject to Meltemi’s Conditions of Sale.

2.Product Information

Whilst Meltemi has made every effort to ensure that details and information given in this website are accurate at the time of publication, full technical specifications are not included and furthermore, Meltemi’s policy is one of continuous improvement and the right is reserved to alter details and information as the need arises. Accordingly, a Purchaser should check any details and information they wish to rely on with Meltemi at the time of purchase. Meltemi does not accept liability in respect of any errors or omissions herein contained or for any loss or damage, malfunction or consequential loss arising from reliance upon our website.

3.No Warranties

This website is provided without any representations or warranties, express or implied. Meltemi makes no representations or warranties in relation to this website or the information and images provided on this website.


Meltemi will endeavour to meet any delivery date quoted. However, any quotation from the Company of a time of delivery is an estimate only and no liability is accepted for late delivery.

5 Cancellation of order & Returns

Customers have the right to cancel an order within 7 days or to return items within 30 working days of receipt for a refund except bespoke  or personalised items. Refunds will only be given for items returned unused in the condition they were delivered. Returns should preferably be made by recorded post at the customer’s expense using the return label issued with the garment when despatched. Carriage paid by the customer at the time of purchase or for the return will not be refunded.

Customers should send notification of the return by email to


6.Return of defective or damaged items

Customers will be refunded for defective or damaged goods if the items are  returned in the same condition as they were received by the Purchaser. Such Returns must  be received by Meltemi within 30 days of receipt by the customer to be eligible for a refund. Such returns will not be credited if they have been altered or processed in any way. Returns should preferably be made by recorded post at the customer’s expense using the return label issued with the garment when despatched. Carriage paid by the customer at the time of purchase and for the return will be refunded if the goods are defective. Customers should send notification of the return by email to


7.Claims of short or non-delivery

Any instances of short or non-delivery  must be made  by email by the Purchaser to Meltemi within seven days. If, due to the Purchaser’s non-compliance with the above, any claim is refused by the carrier, the entire loss or damage shall be borne by the Purchaser.

8.Carriage (Online Orders Only)

All orders of £60 exc. vat goods value and above will be delivered carriage free. All orders below £60 exc. vat will be subject to a carriage charge of £6.95 exc. vat. 

9.Prices & VAT

Value Added Tax will be added to Meltemi’s quoted price as appropriate. Prices are subject to review without notice unless agreements are in place with a customer to the contrary. Prices charged will be those prevailing at the date the Company accepts the customer’s order.


Although risk in the goods supplied shall pass to the Purchaser upon delivery, Legal Title in the goods sold or supplied shall remain with Meltemi until the Purchaser pays for them in full. The Purchaser shall have possession of them until payment is made in full as a bailee only. Until that time the Purchaser is entitled to resell or use the goods in the ordinary course of its business but shall account to Meltemi for their proceeds of sale and pending payment shall hold such proceeds on trust for Meltemi absolutely. The Purchaser’s right to resell or use the goods shall terminate automatically if a liquidator or administrative receiver or administrator of the Purchaser is appointed or an order is made or a resolution passed for the winding up of the Purchaser. Until such time as legal title in the goods passes to the Purchaser Meltemi may at any time require the Purchaser, it’s Liquidator or Receiver or Administrator to return the goods and/or may repossess the goods by entering upon any premises of the Purchaser or any third party where the goods are reasonably believed to be stored. In addition and without prejudice to any other right or remedy available to Meltemi, if the Purchase is in breach of the payment terms or of any of its obligations under this clause, Meltemi shall be entitled to cancel the contract, suspend further deliveries, terminate any outstanding order or quotation without incurring any liability whatsoever as a consequence of this action.

The Purchaser grants an irrevocable licence to Meltemi and its agents to enter the customer’s premises with vehicles if necessary for the purpose of taking possession of the Company’s property.

11.Limitation of Liability

The liability of the Company to the Purchaser for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the price of the items purchased.

These limitations of liability apply even if Meltemi has been expressly advised of a greater potential loss.


No statement, description, information, warranty, condition or recommendation contained in any catalogue price list, advertisement or communication or made verbally by any of the agents or employees of the Company shall be construed to enlarge, vary or override in any way any of these conditions.

13.Proper Law

The Contract shall in all respects be governed by English Law and shall be deemed to have been made in England and the Company and the Purchaser agree to submit to the non-exclusive jurisdiction of the English Courts.