Orders, Delivery and Returns

Orders

You can order in a number of ways:

By phone: 01603 731330
By email: salesadmin@meltemi.co.uk
By fax: 01603 731334
Web: www.meltemi.co.uk
By Post: Meltemi Ltd, Barnard Road, Norwich, NR5 9JB

We can also offer a number of IT solutions to make purchasing on-line easier. For tailored e-commerce solutions or for further advice, please call.

To send an order by post, please use our order form which is available for download here.

OrderForm

Delivery

Delivery is quoted to the UK mainland only.

We use a national carrier for the majority of deliveries. Should your order not arrive within 4-5 working days, please phone our team on 01603 731330 and we would be delighted to help you trace it.

Returns

In addition to your cancellation rights, you may return stock garments in their original condition within 60 days for an exchange or refund of the cost of the goods but not the cost of carriage to you. This does not apply to personalised garments, non-stock items or garments made to order, which are non-returnable. The cost of returning items remains your responsibility except in cases where goods are faulty or incorrectly delivered.

If you need to return items:

  1. Please complete the returns form detailing the reason for return or the exchange required
  2. Place the original delivery note into the parcel
  3. Post the item to us, applying the required postage
  4. We will either arrange a refund or despatch the exchange as requested

In the event that you receive an incorrect or a faulty garment, please contact our Customer Service team for further advice on 01603 731330.

If you are sending a return by post, please use our returns form available for download here.

ReturnsForm
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